Frequently Asked Questions

Answered by the Gear Express Team

Under a dry hire, you are hiring just the equipment, and you’ll be responsible for operating it for the duration of your hire. This is perfect for when you have in-house capability to operate the equipment, and it saves you lots of money.

Most AV hire companies only do wet hire, which means that they provide the services and people to operate the AV equipment for the event. Wet hires are more expensive because they include the hire of the equipment plus the people to operate it, which is a waste of money if you can do it yourself.

Delivery is free for all next day orders over $500 within our standard delivery zones. For orders under $500, express delivery, same day delivery [non-express] or deliveries outside of our standard zones contact us on 03 8689 9080 or operations@gearex.com.au and we’ll confirm a delivery fee.

Yes. Simply send us your requirements and dates and we’ll put together a quote for you.

We’re happy to fulfil an order for a single microphone hire. No order is too small, and you’ll receive the same level of service no matter the order quantity. This philosophy sets us apart from our competition.

Yes. Simply send us your requirements and dates and we’ll put together a quote for you.

No, we do not sell AV equipment, we just do hire.

Simply send the revised requirements to operations@gearex.com.au and we’ll update your order as needed.

Yes, providing delivery was planned more than 24 hours ahead. Within 24 hours of scheduled delivery, we’ll refund 50%, and within 4 hours, there will be no refund.

We aim to stock everything our clients need. If we don’t have something you want, let us know, we often add to our stock based on customer request.

Call us on 03 8689 9080 and we’ll replace it ASAP. This has never happened, by the way, as we routinely test all our equipment.

Hirers are responsible for the equipment while it is in their care.  Call us on 03 8689 9080 and we’ll organise a replacement straight away and we’ll follow up with a quote for repair or replacement.

Hirers are responsible for the equipment while it is in their care.  Call us on 03 8689 9080 and we’ll organise a replacement straight away and we’ll follow up with a quote for replacement.